24/7 Help Desk
CrazyTower Support
Live chat with our international team, email at support@crazytower.site and a full help centre.
Get help at CrazyTower
Player support at CrazyTower runs on a real human-agent live-chat queue, available 24/7.
Support FAQ
Yes. Live chat runs around the clock, with peak coverage during European and North American business hours and rotating overnight cover for Asia-Pacific and other regions.
We aim to respond within 12 hours for standard queries and within 4 hours for urgent payment matters. Live chat is faster for time-sensitive issues.
Raise it with our support team first. If unresolved, you can escalate to the independent dispute body under our Curacao Master License (Antillephone N.V.). Full escalation steps are in the Terms.
Yes. Contact live chat or email support@crazytower.site. We will close your account and confirm by email. If the closure is for responsible gambling reasons, it is permanent.